Refund Policy for EG-SOURCE
At EG-SOURCE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
- Eligibility for Refunds
Digital Products: Due to the nature of digital products, we offer refunds within 30 days of purchase if the product is defective or not as described.
Physical Products: If you received a physical product that is damaged or defective, you may request a refund within 14 days of receipt. - How to Request a Refund
To initiate a refund, please follow these steps:
Contact our customer support team at support@eg-source.com with your order number and a detailed explanation of the issue.
Attach any supporting documentation, such as images of the defective product, if applicable.
- Refund Process
Once we receive your refund request, we will review it within 3-5 business days.
If approved, refunds will be processed to the original payment method used during the purchase. Please allow up to 10 business days for the refund to reflect in your account. - Non-Refundable Items
Certain items may be marked as non-refundable. Please check the product description for more information before purchasing. - Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes will be reflected on this page with an updated effective date.
If you have any questions about our refund policy, please contact us at support@eg-source.com.